Legal Information

Website Privacy Policy


This Website Privacy Policy relates to this website – - and it is served by Citizens Advice Islington. It outlines how we protect and makes use of the information you give the Charity when you use this website.

We collect and use certain information about individuals and other organisations in order to provide specific services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely and meaningful information to them.

If you are asked to provide information when using this website it will only be used in the ways described in this policy.

If you have any questions in relation to this policy please contact us.

Website Security

This website and its owners take a proactive approach to users privacy and ensure necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK legislation and requirements for user privacy including the establishment of procedures to work within the requirements of the Data Protection Act 1998.

To prevent unauthorised disclosure or access to your information we have implemented strong physical and electronic security safeguards.

Use of Cookies

This website uses cookies to enhance the users experience while visiting the website.

This website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their own computer or mobile device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a users computer or mobile device.

What is a cookie?

A cookie is a small file saved on to the computer’s hard drive. It enables our website to identify your computer as you journey through our website.

Cookies allow websites and applications to track, save and store your preferences in order to present content, options or functions that are specific to you. This enables the website, through its server, to provide the users with a tailored experience within this website. They also enable us to see information like how many people use the website and which pages they prefer to visit. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive they should take the necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. However, please note that doing this may affect how our website functions and some pages and services may become unavailable to you.

Other cookies may be stored to your computer’s hard drive by external agencies when this website uses referral links (e.g. Google and other search engines). Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or Citizens Advice Islington do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email information submissions but we advise users using such form that they do so at their own risk

This website and Citizens Advice Islington may use any information submitted to provide you with further information about the services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter mailout the website operates but only if this was made clear to you and your express permission was granted when you submitted your form. In addition, there is always the opportunity to unsubscribe to such newsletters and associated marketing material if you so wish. This is by no means an entire list of your user rights in regard to receiving marketing material.

If you have agreed that we can use your information for marketing purposes but subsequently change your mind you can contact us.

For the avoidance of doubt your details are not passed on to third parties unless we have your express permission to do so or the law requires us to.

External Links

Our website may contain links to other websites. While this website and Citizens Advice Islington look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. This is because we have no control over websites outside of the domain, Consequently, if you provide information to a website to which we link we are not responsible for its protection and privacy and would advise you read the site’s data protection and privacy policies fully.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and Citizens Advice Islington participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate with them with due care and caution in regard to their own privacy and personal details. This website nor Citizens Advice Islington will ever ask for personal or sensitive information through social media platforms and would actively encourage users wishing to discuss sensitive and personal details to contact them through the primary communication channels such as telephone or secure email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised, before using such social sharing buttons, that they do so at their own discretion and risk and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and Citizens Advice Islington, through their social media platform accounts, may share web links to relevant web pages. By default some social media platforms shorten lengthy urls/web addresses.

Users are advised to take caution and good judgement before clicking on any shortened urls/web addresses published on social media platforms by this website and Citizens Advice Islington. Despite the best efforts to ensure only urls are published many social media platforms are prone to spam and hacking and therefore this website and Citizens Advice Islington cannot be held liable for any damages or implications caused by visiting any shortened links.